Omni by Virtuix
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SUPPORT
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Support
13 Articles
Omni Set Up
How to assemble the Omni
How to set up the HTC Vive with the Omni
How to connect the Omni to a Bluetooth device (mobile VR headset)
How to set the Omni in “Forward Only” mode
What are the Minimum and Recommended PC Specs for Virtuix developed games?
Where can I download Omni Connect?
17 Articles
Hardware and Accessories
What are the components of the Omni hardware?
Where can I find the sizing chart for Omni shoes?
How to set up the VR Boom
How to charge the Tracking Pods
How to replace the Omni PCB (Printed Circuit Board)
How to remove the arms of the Omni
13 Articles
Software and Games
What is the Omni Calibration application?
I am having issues with Omni Connect (e.g., Pods not detected correctly; Keyboard mode not responsive). What should I do?
Why is my walking speed not analog when I’m playing a Virtuix game?
Why is my in-game movement speed the same whether I’m walking or running?
How to fix in-game movement if it’s offset from the physical walking direction
Where can I download the Omni SDK?
25 Articles
Troubleshooting
Why is movement in a game stuttering or unresponsive?
The HTC Vive HMD (head-mounted display) and controllers are not being tracked properly. What should I do?
What do I do if my Pods are not connecting to my Omni / PC?
Why is my in-game movement speed the same whether I’m walking or running?
I am using a Vive Pro headset, but it is not powering on or appearing in SteamVR. What should I do?
How to contact us for support
27 Articles
Commercial Operators
The player height in the game is off (either too close to the floor or too high). What do I do?
How to clean the Vive HMD
How to set up the HTC Vive with the Omni
The harness is exhibiting erratic behavior and improper tracking of rotation. What do I do?
How to adjust IPD (Inter-Pupillary Distance) on the Vive
How to tell if the Pods are streaming data to the Omni / PC
15 Articles
Omniverse
How does a player call a staff member for help in Omniverse?
How to install Omniverse games
How does a player open the Omniverse menu to select a game?
What does the player see when in Omniverse?
What VR headset is compatible with Omniverse games?
What does the operator see when beginning Omniverse?
8 Articles
Instructional Videos
How to assist an Omni user
How to clean the Omni base
How to walk on the Omni
How to assemble the Omni
How to enter and exit the Omni
How to disassemble the Omni
