The harness is exhibiting erratic behavior and improper tracking of rotation. What do I do?

The harness is exhibiting erratic behavior and improper tracking of rotation. What do I do?

Open the Advanced Menu in Omni Connect and click on the “Streaming” tab. Place your harness in the support ring and see if the harness is exhibiting strange tracking behavior such as this:
Omni Harness Tracking Error

If this is occurring, take the following steps:

  1. Disconnect and connect both ends of the cable that attaches to the left tower of the Omni up to the ring.
  2. Repeat the first step 2-3 times.
  3. Doing this will “wipe” the contacts and may resolve the issue.

If the issue persists, please visit https://virtuix.atlassian.net/servicedesk/customer/portal/1 and click on “Get Help”. If possible, include a brief video of the issue you are having.