I am having issues with Omni Connect (e.g., Pods not detected correctly; Keyboard mode not responsive). What should I do?

I am having issues with Omni Connect (e.g., Pods not detected correctly; Keyboard mode not responsive). What should I do?

Take the following steps if movement on the Omni is not being recognized by the game:

  1. Verify that the Pods are inserted in the shoe cradles and are turned on (green light blinking). Note: the Pods needs to be in the shoe cradles to submit a wireless signal and be detected.
  2. Unplug each Pod from the shoe cradle and plug it back in.
  3. If Step 2 did not solve the issue, turn the Pods off and back on.
  4. If Steps 2 and 3 did not solve the issue, connect the Pods to the PC via the provided USB cables. After the connected Pods have been recognized in Omni Connect, disconnect the Pods.